Shipping / Delivery info

We offer FREE standard shipping on all orders! please see details below.

(Free shipping for only UK Mainland customers. Please contact us for shipping cost before buying if your address is not UK Mainland)

Your order will be dispatched within 2–3 working day of receiving payment if item is available from stock (Monday‐Friday) and you should expect to receive it in 2–4 days after dispatch.

We will contact you within 24 hours (Monday to Friday, or next working day if your purchase was made over the weekend or bank holiday) to confirm order and discuss shipping details and to make delivery arrangements.

We will also inform you about the lead time in case item is not available immediately from stock. If lead time will be too long we offer free order cancellation.

We strongly recommend to get in touch with us before completing your order if any delivery information is unclear or if you wish to make any special arrangements.

Please note that standard free delivery is kerbside service only for domestic ovens. (commercial ovens delivery info below)

TRADITIONAL / STAINLESS STEEL OVENS are shipped in palletised wooden crates or pallet‐boxes. Each oven is heavy and their weights vary 50kg -2000kg depending on model, size and materials its been made of.

Delivery is made with 7.5t lorry (traditional / stainless steel ovens) with tail lift so it will be unloaded by the driver and moved as far as it can be with standard pallet truck (pump truck).

If you have any special requirements regarding to delivery such as for example delivery including moving your oven into its position (into garden or inside — for example restaurant) or maybe full fitting service please get in touch with us in advance and before buying your oven. In most cases we are able to arrange special delivery service using vehicle with HIAB crane fitted, forklift, moffet truck, telehandler. (at extra cost) It’s always customer’s responsibility to make sure that final location is fully and easy accessible. Any non standard delivery/fitting services are quoted individually based on individual circumstances and delivery location and must be paid in advance. We reserve right to refuse offering special delivery/fitting service if requirements are not met and only standard kerbside delivery will be offered. Special services are not guaranteed and will be assessed and confirmed after we receive all information from customer.

Please be assured that we always do our best to provide best possible service and to satisfy our customers and had no situation that we had to cancel order.

Ovens are delivered already built (Not as a kit) — no assembly required. Please ask for more information if unsure of anything. Some models can be supplied in part form on special request.

Please check bottom of page for some examples of additional services.

ACCESSORIES are shipped with standard door 2 door courier service

COMMERCIAL OVENS — delivery is included in price however due to size and weight of commercial ovens unloading from delivery truck is not always included in delivery. We have various of options to offer with your new oven delivery and to move it inside your restaurant. We can provide full service from start to the end.

If you have any special requirements regarding to delivery such as for example delivery including moving your oven into its position (into garden or inside — for example restaurant) or maybe full fitting service please get in touch with us in advance and before buying your oven. In most cases we are able to arrange special delivery service using vehicle with HIAB crane fitted, forklift, moffet truck, telehandler. (at extra cost) It’s always customer’s responsibility to make sure that final location is fully and easy accessible. Any non standard delivery/fitting services are quoted individually based on individual circumstances and delivery location and must be paid in advance. We reserve right to refuse offering special delivery/fitting service if requirements are not met and only standard kerbside delivery will be offered. Special services are not guaranteed and will be assessed and confirmed after we receive all information from customer.

Please be assured that we always do our best to provide best possible service and to satisfy our customers and had no situation that we had to cancel order.

Please check bottom of page for some examples of additional services.

Ovens are delivered already built (Not as a kit) — no assembly required. Please ask for more information if unsure of anything. Some models can be supplied in part form on special request.

WE CAN SHIP ALL OUR OVENS AND OTHER PRODUCTS WORLDWIDE.

DEAR BUYERS FROM OUTSIDE UK PLEASE SIMPLY CONTACT US BEFORE BUYING TO RECEIVE ACCURATE DELIVERY COST. WE SHIP WORLD WIDE.

Example services we offer

Hooka — The Unique Pick, Lift and Carry Crawler

Moffet truck delivery – Lorry mounted forklift

Several types of manually operated hoists, frames, cranes

HIAB truck